Sienna Glow Artisan Amber Coffee Cup & Saucer Set

The SOLA & SIENNA Standard Every piece in our Amber Aura Collection is precision-molded from premium High Borosilicate Glass. Unlike ordinary glass, our borosilicate is engineered for professional-grade durability and exceptional clarity. It is non-porous, BPA-free. This is glassware built not just for beauty, but for the rigors of a modern kitchen.

Shipping & Delivery

We strive to get your SOLA & SIENNA pieces to your kitchen as quickly and safely as possible. Because our products are made of glass and require careful handling, please allow us time to ensure they are packed securely。

1. Order Processing Time

• Standard Processing: All orders are processed within 1-3 business days (excluding weekends and holidays)。
• High Volume Periods: During peak seasons or sale periods, processing may take an additional 1-2 business days。

2. Estimated Delivery Times
Once your order is dispatched, the estimated delivery time depends on your location:

• United States & Canada: 7-14 business days。
• United Kingdom & Ireland: 8-17 business days。
• Australia & Rest of the World: 8-17 business days。
• High Demand Fulfillment: In the event of local stockouts or high demand, your order will be prioritized via our secondary fulfillment channel, typically taking 10-18 business days to arrive。

3. Tracking Your Order
A tracking number will be provided via email the moment your order departs, allowing you to monitor its journey to your doorstep.

4. Please Note
These timeframes are estimates. Actual delivery times may vary due to customs delays, local carrier efficiency, or weather conditions。

The Sienna Glow Guarantee

At SOLA & SIENNA, our goal is to bring the radiance of the "Sienna Glow" to your home with zero stress. To ensure your artisanal pieces arrive in pristine condition, we have designed a specialized, multi-layered protection system for every shipment.

1. Secure Arrival & Priority Replacement

Our high borosilicate glass is engineered for daily use and extreme temperatures. While our packaging is reinforced for global transit, the nature of premium glassware means unexpected handling events can occur.

• Quick-Claim Protocol: To guarantee an immediate and hassle-free replacement, we highly recommend recording a quick video while unboxing your package.
• Why record? This video serves as your "Priority Shipping Insurance." If any piece is compromised during transit, this video allows our team to bypass long inspections and ship your replacement within 24 hours.

2. 30-Day Quality Assurance

We want you to love every piece you own. If you are not completely satisfied with your selection, you may return unused items in their original packaging within 30 days.

3. Certified Safety Standards

Your family’s health is our priority. Every SOLA & SIENNA product is verified for purity.

• Purity Guarantee: 100% Lead-Free and Cadmium-Free.
• Performance Guarantee: Safe for oven, microwave, freezer, and dishwasher use .

4. Dedicated Concierge Support

Have questions about care or your order? Our team is standing by.

• Response Promise: We provide personalized support for all inquiries within 24 business hours.

Welcome to the Family

Your SOLA & SIENNA glassware is crafted from premium High Borosilicate Glass, designed to be the durable, glowing heart of your kitchen. From the freezer to the oven, and finally to your table, it’s built for the way you live. To keep your amber glassware sparkling and safe for years to come, please follow these simple guidelines.

🔥 Heat & Cooking

• Oven & Microwave Safe: Your SOLA & SIENNA is engineered to withstand high heat up to 752°F (400°C). It loves the oven and microwave.
• 🚫 NO Direct Flame: Never use SOLA & SIENNA glassware on a stovetop (gas, electric, or induction), under a broiler, on a grill, or in a toaster oven. Direct concentrated heat can damage the glass.

❄️ The Ritual of the Pause
While High Borosilicate glass is more resistant to thermal shock than ordinary glass, we recommend a gentle transition to ensure longevity.

• Freezer to Oven: If taking a dish directly from the freezer, let it sit at room temperature for a few minutes before placing it in a preheated oven. Give the glass (and yourself) a moment to breathe.
• Hot to Cold: Avoid placing a piping hot dish directly onto a cold or wet countertop. Use a dry cloth, potholder, or wooden trivet.

🧽 Cleaning & Shine

• Dishwasher Safe: Cleanup is easy. SOLA & SIENNA is 100% dishwasher safe. Place items securely to avoid knocking against other dishes.
• Keep it Glowing: To preserve the pristine amber surface, avoid using steel wool or abrasive scouring pads.
• Stuck-on Food? No need to scrub hard. Simply soak the dish in warm soapy water for a few minutes. Our non-porous glass releases food easily.

⚠️ Safety First

• Handle with Care: Glass is durable, but not unbreakable. Avoid hard knocks or dropping.
• Check Before Use: If your glassware becomes chipped, cracked, or deeply scratched, please discontinue use, as its strength may be compromised.
• Hot! Hot! Hot!: Glass holds heat incredibly well. Always use dry potholders when handling hot dishes. Keep out of reach of children.